FAQs

My order just arrived. Why do your spice jars have a “packaged on” date, instead of an expiry date?

Our goal is to provide you with the freshest, most flavorful spices and herbs possible. At Smith & Truslow, we take a “small batch processing” approach. So, what does this mean? Why do we do this?

Most whole spice seeds retain their optimum flavor for 1 to 3 years. Once ground, the essential oils in the spice are released, and the flavor dissipates more quickly. Ground spices and dried herbs typically retain their optimum flavor for 6 months to a year. So the more freshly ground the spice, the more vibrant it will be in flavor, color, and aroma. To ensure freshness, we do not grind in large batches that sit in our warehouse.

We put our “packaged on” date on our jars, so you know when they were freshly assembled. You’ll find the varying guidelines for optimum flavor of a specific spice or herb on its website page – in the “All About…” section.

Where do your spices come from?

Whenever possible, we source our organic spices and herbs from the US. However, as an agricultural commodity, not all spices are grown here. We source from many countries, dependent upon growing climates, and upon organic availability.

You’ll find that the various countries of origin listed on the individual spice pages. At times, more than one country is listed due to fluctuating inventory.

What size are your jars?

Our spice jars are glass – small jars measure 1-7/8″ in diameter x 2-1/4” tall. Our medium jars measure 2-1/8″ in diameter x 2-1/2″ tall.

Are your spices gluten-free?

Spices are naturally gluten-free, however cross-contamination can occur during production or transit. At Smith & Truslow, our spices are certified gluten-free… a step beyond their natural state of being gluten-free.

Could you explain about the refill bags?

Refill bags contain the same amount of spice as in our small glass jars. Refills arrive in air-tight plastic bags. Simply snip the corner of your bag, refill your Smith & Truslow spice jar, apply the new label, and recycle the bag.

Is your packaging organic?

Smith & Truslow only carries certified organic products. While our packaging is not “organic”, our goal is always to be environmentally responsible. Every piece of our packaging is recyclable. Our boxes and printed pieces are on stock that is recycled, and in many instances contains 30% post-consumer waste. When possible, we choose to work with printers certified by the Forest Stewardship Council, and we print only with water-based inks.

What payment methods do you accept?

We accept payment by credit card, either Mastercard or VISA.

To our customers: We have increased our already strict safety measures to ensure that you and our staff remain safe and healthy. Please note that delivery services have been experiencing delays at times, due to the ongoing impact of COVID-19.