Shipping & Delivery
Looking for information about your shipping options? How long does it take to receive an order? The following information applies to any items you purchase through the Smith & Truslow website.
Items are shipped via the method you selected during the order process. Options include:
- USPS Priority Mail
- FedEx (Please note: FedEx cannot deliver to PO boxes)
Applicable shipping charges for your order will be provided prior to you completing your purchase. Smith & Truslow ships to the 50 US states. Smith & Truslow will only accept shipments to a valid street address.
TO ESTIMATE YOUR DELIVERY DATE, PLEASE BE SURE TO CONSIDER PROCESSING TIME AND SHIPPING TIME.
WE TYPICALLY TAKE 1-2 DAYS TO PROCESS YOUR ORDER.
During high traffic periods – like the November/December Holiday Season – our processing time can increase to 3 days. If you place your order with an express shipment option, we will bump your order to the top of the queue so that it ships as quickly as possible.
Orders ship from our distribution center located in Denver, CO. We will ship your package using the method you selected during the order process, and we will provide you with tracking information so that you can monitor the delivery of your package.
At this time, we are unable to offer in-person pickup at our Denver kitchen and distribution center.
Standard Shipping Times
Please use the information below to determine the estimated shipping time from our kitchen to your delivery address. The projected shipment times are provided for your convenience. They are estimates.
USPS Priority Mail Map >
(5-digit zip code we are shipping from is 80204)
USPS Priority: 2 – 4 days
Priority Mail is not guaranteed to be delivered in 2 to 4 days. The Postal Service does not consider packages to be lost for 10 days to 2 weeks after shipment.
FedEx Express: 2 – 3 days
Neither Smith & Truslow nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate. In no event will Smith & Truslow or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
Holiday Shipping Deadlines*
*For ease of mind, plan ahead – place your order 2-3 days ahead of the shipping deadline.
HANUKKAH – begins Sunday, Dec 18, 2022
For delivery by Dec 17, 2022:
USPS PRIORITY MAIL – Shipping deadline is Mon, Dec 12. Be sure to place your order by Fri, Dec 9.
FEDEX – Shipping deadline is Tue, Dec 13. Please place your order by Sat, Dec 10.
CHRISTMAS, Sunday, Dec 25, 2022
For delivery by Dec 24, 2022:
USPS PRIORITY MAIL – Shipping deadline is Mon, Dec 19. Be sure to place your order by Fri, Dec 16.
FEDEX – Shipping deadline is Tue, Dec 20. Please place your order by Sat, Dec 17.
*Our order deadlines are based upon USPS and FedEx published shipping times. Unfortunately, we cannot guarantee delivery as we are at the mercy of delivery drivers who are notoriously overwhelmed during holiday season. Take the stress out of both your and our holiday by ordering extra early!
This Shipping & Delivery Policy is subject to change without notice. The version of this Shipping & Delivery Policy in effect at the time of your purchase will govern your purchase. Smith & Truslow recommends you print or otherwise retain a copy of this Shipping & Delivery Policy at the time of your purchase.
Effective Date: This Shipping & Delivery Policy was last revised on October 16, 2022.