Shipping & Delivery
Looking for information about your shipping options? How long does it take to receive an order? The following information applies to any items you purchase through the Smith & Truslow website.
Items are shipped via the method you selected during the order process. Options include:
- UPS Ground
- 3 Day Select
- USPS Priority Mail
- Priority Mail Express
Applicable shipping charges for your order will be provided prior to you completing your purchase. Smith & Truslow ships to the US and US territories. Smith & Truslow will only accept shipments to a valid street address.
Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the ship-to locations. Only 1 promotional code may be used per purchase at checkout.
To estimate your delivery date, please be sure to consider processing time and shipping time.
We typically take 1-2 days to process your order. During high traffic periods, our processing time may increase to 3 days. If you place your order with an express shipment option, we will bump your order to the top of the queue so that it ships as quickly as possible.
Orders ship from our distribution center located in Denver, CO. We will ship your package using the method you selected during the order process, and we will provide you with tracking information so that you can monitor the delivery of your package.
Mailed gift certificates are sent via US Postal Service, direct from Boston, MA.
At this time, we are unable to offer in-person pickup at our Denver kitchen and distribution center.
Standard Shipping Times
Please use the information below to determine the estimated shipping time from our kitchen to your delivery address.
Do please note: These estimated shipment times are provided for your convenience. They are estimates. Neither Smith & Truslow nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate. In no event will Smith & Truslow or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
Express Shipping Times
3-Day Select – 3-day pm delivery
USPS Express – Next day delivery
THANKSGIVING 2018 – last day to order for delivery by Nov 21
USPS PRIORITY MAIL – Depending upon location, either Thursday Nov 15, or Monday Nov 19, by 1:00 pm MST*
USPS EXPRESS MAIL – Monday Nov 19, by 1:00 pm MST*
UPS GROUND – Varies depending upon location. Please see map above and add 2 days processing time*
UPS 3 DAY SELECT – Friday Nov 16, by 1:00 pm MST*
HANUKKAH 2018 – last day to order for delivery by Dec 1, 2018
USPS PRIORITY MAIL – Depending upon location, either Tuesday Nov 27, or Thursday Nov 29, by 1:00 pm MST.*
USPS EXPRESS MAIL – Thursday Nov 29, by 1:00 pm MST*
UPS GROUND – Varies depending upon location – please see map above and add 2 days processing time*
UPS 3 DAY SELECT – Wednesday Nov 28, by 1:00 pm MST.*
CHRISTMAS 2018 – last day to order for delivery by Dec 24, 2018
USPS PRIORITY MAIL – Depending upon location, either Tuesday Dec 18, or Thursday Dec 20, by 1:00 pm MST*
USPS EXPRESS MAIL – Friday Dec 21, by 1:00 pm MST*
UPS GROUND – Varies depending upon location. Please click on the link for the map above and add 2 days processing time*
UPS 3 DAY SELECT –Thursday Dec 20, by 1:00 pm MST*
* Our order deadlines are based upon UPS and USPS indicated shipping times. Unfortunately, we cannot guarantee delivery as we are at the mercy of the UPS or USPS drivers who are notoriously overwhelmed during holiday season. Take the stress out of both your and our holiday by ordering extra early – and have our hot sassy cinnamon at the ready for your piquant pumpkin pie.
This Shipping & Delivery Policy is subject to change without notice. The version of this Shipping & Delivery Policy in effect at the time of your purchase will govern your purchase. Smith & Truslow recommends you print or otherwise retain a copy of this Shipping & Delivery Policy at the time of your purchase.
Effective Date: This Shipping & Delivery Policy was last revised on November 9, 2018.