Shipping & Delivery

Looking for information about your shipping options? How long does it take to receive an order? The following information applies to any items you purchase through the Smith & Truslow website.

Items are shipped via the method you selected during the order process. Options include:

  • USPS Priority Mail
  • FedEx 2Day

Applicable shipping charges for your order will be provided prior to you completing your purchase. Smith & Truslow ships to the 50 US states. Smith & Truslow will only accept shipments to a valid street address.

Processing

TO ESTIMATE YOUR DELIVERY DATE, PLEASE BE SURE TO CONSIDER PROCESSING TIME AND SHIPPING TIME.

WE TYPICALLY TAKE 1-2 DAYS TO PROCESS YOUR ORDER.
During high traffic periods, our processing time may increase to 3 days. If you place your order with an express shipment option, we will bump your order to the top of the queue so that it ships as quickly as possible.

Shipping

Orders ship from our distribution center located in Denver, CO. We will ship your package using the method you selected during the order process, and we will provide you with tracking information so that you can monitor the delivery of your package.

Mailed gift certificates are sent via USPS First Class Mail, direct from Massachusetts.

At this time, we are unable to offer in-person pickup at our Denver kitchen and distribution center.

Standard Shipping Times

Please use the information below to determine the estimated shipping time from our kitchen to your delivery address.

Do please note: These estimated shipment times are provided for your convenience. They are estimates. Neither Smith & Truslow nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate. In no event will Smith & Truslow or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

USPS Priority Mail Map >
(5-digit zip code we are shipping from is 80239)

Shipping Times

USPS Priority:  1 – 3 days

FedEx Express:  2 days

 

Holiday Shipping*

For ease of mind, plan ahead – place your order 2-3 days ahead of the shipping deadline.

THANKSGIVING – Thursday, Nov 26 2020
Deadline to ship for delivery by Nov 25, 2020:

USPS PRIORITY MAIL – Depending upon location, between Thursday Nov 20 and Monday Nov 23, by 1:00 pm MST*

FEDEX 2DAY – Monday, Nov 23, by 1:00 pm MST*

HANUKKAH – Thursday, Dec 10, 2020
Deadline to ship for delivery by Dec 9, 2020:

USPS PRIORITY MAIL – Depending upon location, between Friday Dec 4 and Monday Dec 7, by 1:00 pm MST.*

FEDEX 2DAY – Monday Dec 7, by 1:00 pm MST*

CHRISTMAS, Friday, Dec 25, 2020
Deadline to ship for delivery by Dec 24, 2020:

USPS PRIORITY MAIL – Depending upon location, between Friday Dec 18 and Monday Dec 21, by 1:00 pm MST*

FEDEX 2DAY – Tuesday Dec 22, by 1:00 pm MST*

 

* Our order deadlines are based upon USPS and FedEx indicated shipping times. Unfortunately, we cannot guarantee delivery as we are at the mercy of delivery drivers who are notoriously overwhelmed during holiday season. Take the stress out of both your and our holiday by ordering extra early!

 

This Shipping & Delivery Policy is subject to change without notice. The version of this Shipping & Delivery Policy in effect at the time of your purchase will govern your purchase. Smith & Truslow recommends you print or otherwise retain a copy of this Shipping & Delivery Policy at the time of your purchase.

Effective Date: This Shipping & Delivery Policy was last revised on July 17, 2020.

To our customers: We have increased our already strict safety measures to ensure that you and our staff remain safe and healthy. Please note that delivery services have been experiencing delays at times, due to the ongoing impact of COVID-19.