Privacy Policy

This is the website of Smith and Truslow, LLLP. Our mailing address is: 2570 W. Barberry Place, Denver, Colorado 80204. We can be reached via email at customerservice@SmithandTruslow.com. We can be reached by telephone at 303.339.6967. This privacy notice discloses the privacy practices for smithandtruslow.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. RIGHT TO KNOW: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. UPDATE YOUR PERSONAL INFORMATION: How you can correct any inaccuracies in the information.
  3. RIGHT TO DELETE OR OPT OUT: What choices are available to you regarding the use of your data.
  4. RIGHT TO NON-DISCRIMINATION: Our policy of non-discrimination.
  5. SECURITY PROCEDURES: What measures are in place to protect the misuse of your information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. For each visitor to our website, our server automatically recognizes the user’s domain name and IP address. We capture the domain name of visitors to our website, and review aggregate information regarding what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, and payment information. The information we collect is used to improve the content of our website; used to customize the content and/or layout of our page for each individual visitor; and used by us to contact consumers for marketing purposes. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at the email address provided above.

It is possible that in the future we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some point in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Right to Non-Discrimination

We do not discriminate in any way based on race, color, religion, sex, sexual orientation, gender identity, or national origin. We do not deny goods or services, charge different prices, or provide a different level or quality of goods or services when a customer exercises their rights under the California, the California Consumer Privacy Act of 2018 (“CCPA”).

Your Access to and Control Over Information

At any time, you may opt out of future contacts, with the exception of automatically-generated website order confirmations. You can do the following at any time by contacting us via the email address or phone number given above:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Upon request we provide site visitors with access to all information that we maintain about them. Consumers can request this information by emailing us at the above address. Consumers can have this information corrected by sending us email at the above address.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. We use encryption to protect sensitive information transmitted online, and we also protect your information offline. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We use cookies to store visitors’ preferences; record session information, such as items that consumers add to their shopping cart; record user-specific information on what pages users access or visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 303.339.6967 or via email at customerservice@smithandtruslow.com.